FAQ & Policies


 

  • Do you offer people portraits? No
  • How much is a custom pet portrait? They start at $60 USD+ shipping. you can find out more here. I currently am limiting spots per month to focus more on Children's book illustration 
  • Do I have to pay upfront for a custom order? Yes
  • How long to portraits take? Due to my typically full schedule, I like to allow 2 weeks to complete your portrait so that I can make sure it gets the time it deserves.
  • Can you paint my pet for free? No
  • Can I see a sketch of the portrait before you complete it? I do not typically do this, as sometimes the sketch can look very different from the finished product and it confuses people. I have a 100% satisfaction record with the hundreds of portraits I have created. Please trust me, I always do my best. If you are curious to see pictures of pets with their portrait, there are a few of these on my Instagram, @sammieclarkart under the pictures I’ve been tagged in
  • Can you paint more than one pet on a portrait? Yes, you must select the size you want, along with the number of pets. If you don’t see what you are looking for, feel free to email me at:sjclarkartwork@gmail.com
  • If I don’t like my portrait can I return it? No one has asked this, but there are no returns on custom orders. If you think there is something wrong with how your pet looks, please email me within a week of receiving it to let me know. I will work with you to determine a solution. 
  • Can I get a discount for ordering multiple portraits? No, however if you want multiple pets in one portrait, it much less than multiple individual portraits. I do offer a discount for multiple plushies if the pets are in the same portrait.
  • Do you ship internationally? Yes
  • How much is international shipping? Depending on how many items you purchase, usually around $10 USD (for first class mail which includes tracking but no insurance)
  • How long do international shipments take? First class is supposed to be 7-21 days according to USPS. However, depending on how long your country likes to hold things at their sorting facility upon arrival, it may be more time.
  • I ordered something internationally, its been one month and it hasn't arrived!? Usually customs in your country is holding on to it still for whatever reason. Once a package was being held at a customer's local post office (in Russia) for no reason, it had been there for a month. She contacted them and was able to pick it up. If you are worried about your order, check the tracking and contact your local delivery service before contacting me. 
  • Do I have to pay customs fees? Yes, the customer is responsible for customs fees upon the item's entry into your country. Every country is different, and you may not be charged these fees. 
  • If my order arrives damaged, can I get my money back? After being in business for over a year now, I have tested a lot of packaging materials and finally settled on packaging that is virtually un-bendable. This being said, if you are still concerned about about it, please choose priority shipping at checkout so that you can have insurance on your order. I would like to ask all customers to purchase priority shipping around the holidays, as the postal service seems to be very careless at that time of year. If it does come bent, you can file a claim at the USPS website and hopefully get your money back. First Class shipping while the more inexpensive option does not offer insurance on your package.
  • What about if my item is lost? This will be another case where insurance is helpful and if you purchased Priority Shipping, you can file a claim. 
  • Can I return my print for a refund? As long as it is not damaged, you can return it. You are responsible for the return shipping costs. Please resend it in the original packaging with all backing boards. If the original packaging is not intact after opening, please select a comparable mailer and ship via priority mail with insurance. When I receive it, I will refund you.
  • Can I return a clothing item or accessory? All of my clothing and most accessories are now sold through my Society6 shop. They are marvelous, offering free returns and exchanges! See their returns page for details